Privacy Policy

We appreciate the trust you place in us and take the utmost care and apply the highest security standards to protect your personal data from unauthorized access.  Personal data is processed on our website in accordance with the provisions of the General Data Protection Regulation (GDPR).

Data controller

The data controller within the meaning of the GDPR is:

DIgSILENT GmbH
Heinrich-Hertz-Strasse 9
72810 Gomaringen
Germany

Tel.: +49 (0)7072-9168-0
Fax: +49 (0)7072-9168-88
Email: mail@digsilent.de

 

The data protection officer

Should you have any questions regarding the collection, processing or use of your personal data or regarding requests, corrections, blocking or deletion of information, please contact our data protection officer:

datenschutz@digsilent.de

Data processing on our website

When you visit our website, our web server temporarily stores each access in a log file. The following data will be collected and stored until an automatic deletion date:

• IP address of the requesting computer
• Date and time of access
• Name and URL of the file accessed
• Amount of data transferred
• Report whether the request was successful
• Data identifying your browser and operating system used.

The purpose of recording this data is to allow use of the web site (connection setup), for system security, for technical administration of the network infrastructure and in order to optimise our Internet presence. We cannot assign this data to specific people. We do not collate this data with other data sources; moreover, data is subsequently deleted following statistic evaluation.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f) GDPR.

Collection, processing and use of personal data

Your security interests as laid down in the relevant legal provisions will always be respected during data processing. Personal data is only collected if you voluntarily provide it to us when you contact us (such as your name, e-mail address or address). We exclusively use the data you provide without express consent to answer your questions unless you have expressly consented to the further use of your data.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. b) GDPR.

Use of cookies with a functional purpose

We use "cookies "to make your visit to our website more comfortable and to allow the use of certain functions. Cookies are small text files, which are used as identifiers. We transfer these cookies via your web browser to your computer’s hard drive and are able to read these during your current visit ("session cookies"). Please note that certain cookies are set as soon as you go to our website. Our cookies are protected by the security standards of your web browser against use by third parties. You have the option to prevent cookies from being stored on your computer by selecting the appropriate settings in your browser. However, this can limit the functionality of our website for you.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f) GDPR.

Use of cookies for analysis purposes

The website also uses cookies for analytical purposes. When accessing our website, the user is informed on the use of cookies for analytical purposes through a "cookie banner" and his/her consent to the processing of personal data used in this context is obtained. Reference is also made to this Privacy Policy in this context. You may withdraw your consent at any time with future effect. Furthermore, you have the option to prevent cookies from being stored on your computer by selecting the appropriate settings in your browser.

The legal basis for processing personal data by using cookies for analytical purposes, if the user's consent to this has been obtained, is Art. 6 para. 1 lit. a) GDPR.

etracker

The provider of this website uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to the strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with the ePrivacyseal data protection seal of approval.

The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time. Your objection has no disadvantageous consequences. Change cookie settings

Further information on data protection with etracker can be found here.

Youtube

This website uses the YouTube button of the social network YouTube, which is operated by YouTube LLC with its headquarters in 901 Cherry Avenue, San Bruno, CA 94066, USA (“YouTube”). When you call up a page of our website that contains a plugin of this type, your browser establishes a direct connection with YouTube servers. The contents of the YouTube button are transmitted from YouTube directly to your browser, which then integrates it into the website. We have no influence on the scope and content of the data that YouTube collects using this button. Please see the Privacy Policy [https://support.google.com/youtube/answer/2801895?hl=en] for information on the purpose and scope of data collection, its further processing and the use of data by YouTube, as well as your related rights and settings options for protecting your privacy.

If you are a YouTube member and do not wish YouTube to collect information about you and link to your member data already stored by YouTube, you must log out before you visit our website on YouTube.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f) GDPR.

Facebook

Our pages contain links to the pages of the social network Facebook Inc. ("Facebook"). You can recognize the links by the Facebook logo. Please note that, according to the current opinion of the ECJ, DIgSILENT GmbH, in addition to Facebook, is the data controller within the meaning of the European General Data Protection Regulation (GDPR) responsible for processing the data on this Facebook fan page. With this in mind, Facebook has concluded a supplementary agreement with the fan page operator to clarify the responsibilities. You can find this agreement pursuant to Art. 26 GDPR at: https://www.facebook.com/legal/terms/page_controller_addendum

According to this agreement, the processing of personal data on this fan page is essentially carried out by Facebook as the responsible provider of the infrastructure for the fan page and in particular for the provision of the data analysis service "Insights". This data processing is not carried out on our behalf. We cannot influence this data processing; Facebook is primarily responsible for processing the "Insights data". Only Facebook Ireland can make and implement decisions regarding the processing of Insights data. Facebook Ireland, at its sole discretion, decides how it will perform its obligations under the shared data processing agreement with us regarding "Insights". For more information on the use of data by Facebook and your rights, please see Facebook's data protection declaration at http://www.facebook.com/policy.php.

The service "Insights" is used on our fan page – unavoidably, as with any other fan page – in view of Facebook's legitimate interests in the statistical evaluation of the use of the fan pages.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f) GDPR.

Twitter

Our website contains features of Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. Please see Twitter's Privacy Policy [https://twitter.com/en/privacy] for information on the purpose and scope of data collection, its further processing and the use of data by Twitter, as well as your related rights and settings options for protecting your privacy.

If you are a Twitter member and do not wish Twitter to collect information about you and link to your member data already stored by Twitter, you must log out before you visit our website on Twitter.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f) GDPR.

LinkedIn

Our website uses features of the network LinkedIn. The service is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter referred to as "LinkedIn"). Each time one of our pages containing LinkedIn features is accessed, your browser establishes a connection to the LinkedIn servers. To the best of our knowledge, no personal data is stored in the process. In particular, no IP addresses are stored nor is usage behaviour evaluated.

Further information on data protection and linking to LinkedIn can be found in LinkedIn's data protection declaration. You can view it at https://www.linkedin.com/legal/privacy-policy.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f) GDPR.

User account

For each customer who registers accordingly, we set up a password-protected direct login to our customer portal (user account). This is where you can view your master data as well as your open and/or closed support requests (tickets).

We store your data for as long as is necessary to perform the contract and/or if statutory retention requirements prevent your data from being deleted.

Under the GDPR, the legal basis for data processing is Art. 6 para. 1 sentence 1 lit. b) GDPR.

Newsletter distribution

When you register for the customer portal, you can opt to sign up for our newsletter.

If you sign up for our newsletter, we will use your e-mail address for our own advertising purposes as long as you have not withdrawn your consent to receive the newsletter. In addition to your e-mail address, we require confirmation that you are the owner of the e-mail address you have provided and that you consent to receive the newsletter. This information is collected for the sole purpose of being able to send the newsletter to you and to document our permission to send it.

You can unsubscribe from our newsletter at any time by contacting us by e-mail (news@digsilent.de) and arranging for your customer account to be deleted or by clicking on the link to unsubscribe from the newsletter, which you will find at the end of each newsletter. Any data processing that takes place before you withdraw your consent will not be affected by this. We store your data until consent is withdrawn.

The newsletter is sent by CleverReach GmbH & Co. KG, Muehlenstr. 43, 26180 Rastede, who processes the data on our behalf.

Under the GDPR, the legal basis for data processing is Art. 6 para. 1 sentence 1 lit. a) GDPR.

The newsletter is distributed by the provider CleverReach GmbH & Co. KG, Muehlenstr. 43, 26180 Rastede, who processes the data on our behalf.

Under the GDPR, the legal basis for the data processing is Art. 6 para. (1) sent. 1 let. a) of the GDPR.

Online contact and enquiry forms

You can contact us using the various contact or inquiry forms on our website. You can obtain information regarding the products we offer or send other inquiries to us. Mandatory fields are marked with *. We exclusively use the data you provide without express consent to answer your questions unless you have expressly consented to the further use of your data.

Under the GDPR, the legal basis for data processing is Art. 6 para. 1 sentence 1 lit. b) GDPR.

Our security standards

Your personal data on our website is transmitted over the Internet using the SSL security system (Secure Socket Layer). This technique offers a high level of security and is, for example, also used by banks to protect data for online banking. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons.

Rights of data subjects

You are entitled to the following statutory rights for data subjects, provided the requirements are met:

• Right to withdraw at any time in accordance with Art. 7 para. 3 GDPR, if applicable, consent granted to us in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR; as a result, we are no longer allowed to continue processing data based on this consent in the future
• Right to information about your data stored by us in accordance with Art. 15 GDPR
• Right to correction of inaccurate data in accordance with Art. 16 GDPR
• Right to deletion of data stored by us in accordance with Art. 17 GDPR
• Right to restriction of processing of data stored by us in accordance with Art. 18 GDPR
• Right to data portability in accordance with Art. 20 GDPR
• Right to lodge a complaint with a competent supervisory authority in accordance with Art. 77 GDPR if you believe that the processing of your personal data violates the provisions of the GDPR.

Right to object

If your personal data is processed on the basis of legitimate interests under Art. 6 para. 1, sentence, 1 lit. f) GDPR, you have the right, pursuant to Art. 21 GDPR, to object to the processing of your personal data if reasons exist that arise from your particular situation or if the objection is directed against direct advertising.

If you would like to exercise your right of objection, simply send an e-mail to: mail@digsilent.de   

If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms.